About

Hi, I'm Keneisha Wiggan

Strategy & Operations Manager with an MBA and enterprise SaaS experience — focused on operational excellence, KPI performance, and lean process transformation.

Keneisha Wiggan at graduation

I'm a Strategy & Operations Manager with an MBA and a background in enterprise SaaS. I have a strong track record of driving organizational transformation initiatives and operational excellence.

I use data-driven insights to optimize business processes, strengthen cross-functional collaboration, and implement scalable solutions that improve efficiency and outcomes. My work spans strategic planning, operational metrics analysis, and aligning technology initiatives with business objectives, so teams can execute with measurable impact.

I'm now pursuing Business Operations and Strategy & Operations roles, where I can own the operating model, sharpen the metrics that run the business, and turn priorities into programs that deliver.

This site is where I share that work: case studies, projects, and writing on program management, operations management, and project management. Take a look around, and reach out if your team could use that kind of partner.

Operational Excellence

I diagnose where processes break down, apply lean principles to remove waste, and implement scalable solutions that improve efficiency and outcomes.

KPIs & Operating Cadence

I define the metrics that matter, analyze operational performance, and build the reviews and rhythms that keep teams accountable to results.

Strategic Planning & Alignment

I translate strategy into programs and plans, aligning technology initiatives and cross-functional teams to business objectives.